Customer Service

Payment

The order amount will be captured from your account as soon as your order has been placed. If you wish to cancel your order, please contact us and we will issue a refund back to your account. Easy returns - if something doesn't fit, just return it to us for an exchange or refund. We are not responsible for any shipping expenses for your return.

The following payments are accepted

Credit card

You can pay by Visa, Mastercard and American Express. Visa and Mastercard are verified by a secure code. Payment is debited from your card once you place the order.

Paypal

You can choose to pay with credit card or your already registered PayPal account.

Shipping information

Free shipping

ICB offers free US ground shipping on all orders. Please note that free shipping will be applied to your order at checkout.

Destination: USA

Service

Estimated delivery

Cost

FedEx Ground

3–5 days

FREE!

FedEx 2 day

2 days

$19

FedEx Next Day

Next Day

$27

Kindly note that delivery to rural addresses can result in longer delivery times.

All orders are shipped with FedEx and require a signature upon delivery. FedEx usually operates between 9am–6pm on business days. You can specify an alternate daytime delivery address when ordering, for example your work address (recommended).  Please note that FedEx cannot deliver to P.O. Boxes or APO/FPO addresses.

Taxes and duties

USA orders are shipped on a DDP (Delivery Duty Paid) basis, meaning all taxes and import duties are included in the final price. Hence, your order will not be subject to any additional charges.

Important information

All orders are fully traceable on FedEx website. Delivery times are provided as guidelines only, and do not take into account possible delays caused by payment authorization and/or stock availability. We are unable to deliver to post office boxes.

First-Time Order Policy

For security purposes, ICB reserves the right to ship first-time orders to the cardholder’s verified billing address or work address. To avoid delays in receiving your order, please make sure to provide the correct billing and shipping information associated with your credit/debit card when placing an order

Returns and exchanges

ICB has a 14-day return policy: any unwanted items must be shipped/ postmarked within 14 days of receipt. ICB will issue a full refund including the original shipping cost; shipping cost to return to us will be your responsibility.

Returning your purchase

Contact us if you have any questions regarding your return. We can be reached at ICBhelp@onwardusa.com

Exchange

Purchased items are exchangeable into a different size and color. Exchanges are only processed upon receipt of returned merchandise and are based on stock availability.  Exchanges shipped to you free of charge. Should you be interested in a different style, please contact us which item you would like to exchange to and return your item/s to us .

Receiving a refund

All returns that are shipped back within the 14-day time period will be refunded to the original form of payment.  You will recieve an e-mail confirming when the refund is issued.  We can only process refund after we receive the item.

Important information

Items must be returned to us in perfect condition accompanied by the return form.

Make sure all products are exactly as you received them, with tag and seal still attached.

Send the returning item to:

ICB
8 Crosby street, 4th Floor
New York NY 10013
USA
Attn: Online Returns

Sale

Our regular online return and exchange policy as described above applies during sale periods.

ICB quality guarantee

If an item received is classified as faulty and was received damaged, you must contact us within 7 days of receipt.

Order tracking

All orders are shipped with FedEx. You can always contact FedEx if you have questions regarding your shipment.

Size Guide

Use this chart to convert between standard size formats.

Europe

XS/32

XS/34

S/36

M/38

L/40

Xl/42

Uk

6

8

10

12

14

16

Us

0

2

4

6

8

10

France

34

36

38

40

42

44

Japan

5

7

9

11

13

15

Questions?

Email ICBhelp@onwardusa.com

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